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CAPPS Knowledgebase

Accessibility Instructions

Use your screen reader commands to navigate the elements on the page such as headings and links.

Overview

The CAPPS website contains links to human resources information you may require as an employee of HHS. This information is available to you in a convenient knowledgebase of necessary HR forms, policy information, and information related to various life and work events you or your family may experience while you are employed with HHS.

Step Actions

The step actions for completing a transaction are presented in two ways: Text Only and Screen Samples:

  • Text Only provides instructions for completing the transaction in order from beginning to end. It does not include screen samples.
  • Screen Samples include detailed screen shots to help complete the transaction.

Transactions Covered in this User Guide

Key Terms

For a complete glossary of terms, click here: CAPPS Glossary

HR Forms

Accessibility Instructions

Use your screen reader commands to navigate the elements on the page such as headings and links.

Introduction

 The CAPPS knowledgebase contains necessary HR forms you may need while employed with HHS.

Step Actions

The step actions for completing a transaction are presented in two ways: Text Only and Screen Samples:

  • Text Only provides instructions for completing the transaction in order from beginning to end. It does not include screen samples.
  • Screen Samples include detailed screen shots to help complete the transaction.

Key Terms

For a complete glossary of terms, click here: CAPPS Glossary

Text Only Step Actions for Accessing HR Forms

To view and print HR forms, follow these steps.

 

Steps

 

  1. Select HR Forms from the CAPPS home page. The Forms Library page displays.

    2.  

  2. Select the specific form topic from the Forms Library section. The form topics are:

    3.  

    • Benefits
    • Classification & Job Audits
    • Employee Relations
    • Employment & Staffing
    • New Hire & Separation
    • Payroll
    • Performance Management
    • Time & Leave
    • Workers’ Compensation

      •  

  3. Select the appropriate link to display the specific form related to your topic of interest.

    4.  

Accessing HR Forms

From the CAPPS Home page, you can access HR forms through several different links:

 

  • Menu classic
  • Main Menu
  • Service Centered featured Links

    •  

To view and print HR forms, select one of the following methods to be directed to the CAPPS Knowledgebase.

 

Steps

 

Image of the left navigation of the CAPPS home page. The image shows a highlighted box around the HR Forms link in the Main Menu box, the HR Forms link in the Enterprise Menu box, and the Find an HR form link in the Featured Links section.

 

  1. Select HR Forms from the CAPPS home page.

 

Image of the Forms Library links.

 

  1. Select the specific form topic from the Forms Library section. The form topics are:

    2.  

    • Benefits
    • Classification & Job Audits
    • Employee Relations
    • Employment & Staffing
    • New Hire & Separation
    • Payroll
    • Performance Management
    • Time & Leave
    • Workers’ Compensation

     

  2. Select the appropriate link to display the specific form related to your topic of interest.

    3.  

HR Policies

Accessibility Instructions

Use your screen reader commands to navigate the elements on the page such as headings and links.

Introduction

The CAPPS website contains links to HR policies available to you in a convenient knowledgebase categorized by topic area.

Step Actions

The step actions for completing a transaction are presented in two ways: Text Only and Screen Samples:

  • Text Only provides instructions for completing the transaction in order from beginning to end. It does not include screen samples.
  • Screen Samples include detailed screen shots to help complete the transaction.

Key Terms

For a complete glossary of terms, click here: CAPPS Glossary

Text Only Step Actions for HR Policies

To view and print HR policies, follow these steps.

 

Steps

 

  1. Select HR Policies from the CAPPS home page.

    2.  

  2. Select from the various policy category links:

    3.  

    • Policies – Includes policies related to pay, types of leave, employee relations, and employee services
    • Employment and Staffing – Includes policies related to employment records, employment testing, employment verification, I-9 Form, applying for a job, orientation, separations, and other topics.
    • Compensation and Classification – Includes policies related to state and HHS compensation and classification system, other pay and allowances, job audits, salary increases, and shift pay.

      •  

    You will then see policy topics within each policy category.

     

  1. Select the appropriate link for the policy you wish to view.

HR Policies

From the CAPPSHome page, you can access HR policies through several different links:

 

  • Menu classic
  • Main Menu
  • Service Centered featured Links

    •  

To view and print HR policies, select one of the following methods to be directed to the CAPPS Knowledgebase.

 

Steps

 

Image of the left navigation of the CAPPS home page. The image shows a highlighted box around the HR Policies link in the Main Menu box, the HR Policies link in the Enterprise Menu box, and the Access and view HR policies link in the Featured Links section.

 

  1. Select HR Policies from the CAPPS home page.

    2.  

Image of the Knowledgebase home page. The image shows a highlighted box around the Policies, Employment and Staffing, and Compensations and Classification drop-down menus.

 

  1. Select from the various policy category links.

     

    • Policies – Includes policies related to pay, types of leave, employee relations, and employee services
    • Employment and Staffing – Includes policies related to employment records, employment testing, employment verification, I-9 Form, applying for a job, orientation, separations, and other topics.
    • Compensation and Classification – Includes policies related to state and HHS compensation and classification system, other pay and allowances, job audits, salary increases, and shift pay.

    You will then see policy topics within each policy category.

     

Image of the HR Policies links with Types of Leaves expanded and Educational Leave selected.

 

  1. Select the appropriate link for the policy you wish to view.

Life and Work Events

Accessibility Instructions

Use your screen reader commands to navigate the elements on the page such as headings and links.

Introduction

The Life and Work Events section allows access to information related to various life and work events you or your family may experience while you are employed with HHS.

Step Actions

The step actions for completing a transaction are presented in two ways: Text Only and Screen Samples:

  • Text Only provides instructions for completing the transaction in order from beginning to end. It does not include screen samples.
  • Screen Samples include detailed screen shots to help complete the transaction.

Key Terms

For a complete glossary of terms, click here: CAPPS Glossary

Text Only Step Actions for Life and Work
Events

To view the Life and Work Events, follow these steps to be directed to the specific Work Event or CAPPS Knowledgebase.

 

Steps

 

  1. Select your desired Work Events link from the CAPPS home page under the Service Center Featured Links section if your event is listed.

     

    OR


    Click HR Forms or HR Policies to access the Knowledgebase.

    Helpful Hint: Some links from the CAPPS home page link directly to your topic so Step 2 may not be required.

     

  1. Select Life and Work Events from the Knowledgebase home page left navigation menu. A listing of the various life and work events for which information is available is displayed.

    2.  

  2. Select the appropriate event to pull up the available information for each life or work event.

 

Life and Work
Events

To view the Life and Work Events, follow these steps to be directed to the specific Work Event or CAPPS Knowledgebase.

 

Steps

 

Image of the left navigation of the CAPPS home page. The image shows a highlighted box around the HR Forms link and HR Policies link in the Menu – Classic box, HR Forms link and HR Policies link in the Main Menu box, Find an HR Form link and Access and view HR Policies link in the Service Center Featured Links box Work Events links in the Service Center Featured Links box.

 

  1. Select your desired Work Events link from the CAPPS home page under the Service Center Featured Links section if your event is listed.

     

    OR

     

    Click HR Forms or HR Policies to access the Knowledgebase. Helpful Hint: Some links from the CAPPS home page link directly to your topic so Step 2 may not be required.

 

Image of the Knowledgebase home page. The image shows a highlighted box around the Policies, Employment and Staffing, and Compensations and Classification drop-down menus.

 

  1. Select Life and Work Events from the Knowledgebase home page left navigation menu. A listing of the various life and work events for which information is available is displayed.

 

Image of the Life and Work Events link expanded with Adopting a Child/Stepchild selected.

 

  1. Select the appropriate event to pull up the available information for each life or work event.

 

External Content Links

Accessibility Instructions

Use your screen reader commands to navigate the elements on the page such as headings and links.

Introduction

The External Links available through the knowledgebase are to assist with common questions that arise when reviewing HR Policies.

Step Actions

The step actions for completing a transaction are presented in two ways: Text Only and Screen Samples:

  • Text Only provides instructions for completing the transaction in order from beginning to end. It does not include screen samples.
  • Screen Samples include detailed screen shots to help complete the transaction.

Key Terms

For a complete glossary of terms, click here: CAPPS Glossary

Text Only Step Actions for External Content Links

To view the External Content Links, follow these steps.

 

Steps

 

  1. Select HR Forms or HR Policies to access the Knowledgebase.

    2.  

  2. Select External Content Links from the Knowledgebase home page. A listing of various external websites that you may find helpful is displayed.

    3.  

  3. Select the appropriate link to pull up the available information on the website.

    4.  

External Content Links

To view the External Content Links, follow these steps.

 

Steps

 

Image of the left navigation of the Home page. The image shows a highlighted box around the HR Forms and HR Policies links in the Main Menu box, the HR Forms and HR Policies links in the Enterprise Menu box, and the Find an HR Form and Access and view HR policies links in the Featured Links section.

 

  1. Select HR Forms or HR Policies to access the Knowledgebase.

    2.  

Image of the Knowledgebase home page. The image shows a highlighted box around the External content links drop-down menu.

 

  1. Select External Content Links from the Knowledgebase home page. A listing of various external websites that you may find helpful is displayed.

    2.  

Image of the External Content links expanded.

 

  1. Select the appropriate link to pull up the available information on the website.

    2.  

Key Things to Remember

Key Things to Remember

Service Center Information:

  • The Service Center operates between 7:00 a.m. and 7:00 p.m. Central Time, Monday through Friday. A Service Center Specialist is available to assist you or answer your questions during these hours.
  • You may contact the Service Center at 1-888-TX-HHS-HR (1-888-894-4747), or TDD/TTY for the Hearing Impaired 1-866-839-2747.
  • You may email your questions directly to the Service Center by selecting Ask Service Center on the CAPPS home page (must be logged in) using the online form to enter and submit your questions.