Management Essentials: Confronting Difficult Employee Behavior





As a manager, you will inevitably encounter direct reports who exhibit difficult behavior, which can disrupt entire teams and departments. It's your job to confront difficult behavior as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and productivity. If you ignore them, they will eventually affect your team, your company, and possibly even your career. Confronting behavioral problems as they arise can quickly get things back on track and can lead to a more positive work environment for all. This course introduces best practices for confronting your direct reports about their difficult behavior. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.


Individuals in a management role at any level including supervisors, team leaders, professionals, departmental heads, directors, top management, and executives.


1.0

Managing Problem Behavior

  • identify examples of the effects of not dealing with employee behavior problems in a firm and timely manner
  • recognize how to confront difficult behavior
  • confront an employee about his or her behavior in a given scenario


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