Working with Difficult People: How to Work with Aggressive People
References

Magazines/Journals

How to deal with a passive-aggressive person

Colette Georgii, Helium,

Web Sites

All third-party web addresses listed as references on this page were appropriate and operative at time of course release. SkillSoft is not responsible for changed content or continued operation of third-party web sites.

Effective ways to deflect hostility

http://findarticles.com/p/articles/mi_m3230/is_n11_v22/ai_9114064/

How to Cope With Hostile People

http://www.aliveandwellnews.com/self-help/Relationships/how_to_cope_with_hostile_people.shtml

The Passive-Aggressive Co-Worker

http://www.ideamarketers.com/?The_Passive-Aggressive_Co-Worker&articleid=29741&from=PROFILE