Working with Difficult People: How to Work with Aggressive People
Learning Aids

Dealing with Robert

Use this learning aid to learn about Robert and his recent, angry outburst.

Nadya and Stanford

Use this learning aid to read about the incident between Nadya and Stanford. Then use what you learn to determine which aspect of handling passive-aggressive behavior Nadya dealt with appropriately.

Jody and Mac

Use this learning aid to read about the incident between Jody and Mac. Then use what you learn to determine which aspect of handling passive-aggressive behavior Jody dealt with appropriately.

Charles and Roberta

Use this learning aid to read about the incident between Charles and Roberta. Then use what you learn to determine which aspect of handling passive-aggressive behavior Charles dealt with appropriately.

Travis and Claudio

Use this learning aid to read about the incident between Travis and Claudio. Then use what you learn to determine which aspects of handling hostile-aggressive behavior Travis dealt with appropriately.

Jann and Gordan

Use this learning aid to read about the incident between Jann and Gordan. Then use what you learn to determine which aspects of handling hostile-aggressive behavior Jann dealt with appropriately.

Sven and Jean-Claude

Use this learning aid to read about the incident between Sven and Jean-Claude. Then use what you learn to determine which aspects of handling hostile-aggressive behavior Sven dealt with appropriately.